Contact us
-
Call us
01480 414361
-
Email
customerservices@johnadams.co.uk
-
Address
Hercules House, Pierson Road, Enterprise Campus, Alconbury Weald, Huntingdon, PE28 4YA
Standard Shipping
Order by 11pm and we will process your order the next day. Free 48 hour delivery on all orders for a limited time
Returns & Refunds
Returns
Return policy
We hope that you love your purchase! If, for any reason you don't, you may return your purchase for a refund or replacement within 30 days of receipt. We only accept returns for items purchased directly from www.johnadams.co.uk. Please return all other items to the original place of purchase.
Returns
We only accept returns for items purchased directly from www.johnadams.co.uk. Please return all other items to the original place of purchase. All returns are monitored.
Your item(s) must be in the condition received and in the complete original box and/or packaging.
Start a Return
Please contact us at cusomerservices@johnadams.co.uk stating “Returns request” in the subject line
Refunds
Hassle-free refunds! Easy returns and swift processing, your satisfaction is our priority.
If you're not completely satisfied, we offer hassle-free returns and refunds. Simply contact our support team within 10-15 days of your purchase for assistance. Refunds will be processed promptly once we receive the returned item in its original condition. Please allow up to 5 working days for the refund to appear in your account.
Product Safety
Safety Standards
For your safety, always carefully follow the instructions that are included with your product.
Each item is rigorously tested and certified to meet UK safety regulations, guaranteeing that it is safe for use by all ages. We prioritise quality and safety at every stage of production, from sourcing materials to final checks. Rest assured, our commitment to excellence ensures that every product you receive is reliable and secure.
Safety Instructions
For your safety, always carefully follow the instructions that are included with your product. And the 2nd line, ‘Keep products out of the reach of children and avoid any misuse’ – obviously we want kids to play with the toys so maybe reword to: ‘Always supervise young children and avoid and misuse’
Product Support
Replacement Parts
Product Guides
Guides
If you’ve lost or misplaced your product manual, you can find everything you need here!
Download
